Privacy policy

Privacy Policy

Last Updated: May 28th 2015

General

At Glide Practice Solutions Ltd we understand that your privacy is of utmost importance. Our policy regarding your personal information is set out in this Privacy Policy. As a condition of using this website and our services, you agree to the terms of this policy. In the event of a change to this policy we shall notify you via email or via a prominent notice on this website. This policy is exclusively relevant to www.whatsglide.com

Should you have any questions regarding this privacy policy please write to us at: Glide Practice Solutions Ltd, 6 Nene View, Oundle, Peterborough, PE8 4LY

Demo System

For the purpose of allowing you to ascertain the suitability of our services for your organisation we provide a demo system. The login details for this demo system are publicly accessible, and thus the system is accessible to all users of www.whatsglide.com. For this reason we specifically ask that you do not create contents that are of a personal or sensitive nature in this demo system. We cannot be held responsible for the consequences should you do so.

Personal Information

On creating an account we store your organisation name, main contact email address and a contact name. We hold this information to enable us to display your organisation’s name when you are logged in, and to contact the designated system manager should we need to contact you regarding a matter related to your account. All content that you enter into the system is securely stored on our servers hosted by Memset (www.memset.com), who are one of the world’s leading internet hosting providers. We store all information that you enter to enable the system to function as designed. We retain the right to access your data for backup purposes. Outside of Glide Practice Solutions Ltd and Memset Ltd, no person has access to any of your data at any point.

Usage Details

We record your usage details to enable us to enhance your experience of our service. Typically we record when you access the service and for how long, this enables us to schedule upgrades during the time of least use.

Financial Information

Certain services require payment through a credit card or other payment method. We work alongside a reputable payment processing company who uphold our high standards of privacy and security. We do not store any payment details ourselves.

Visitor Details

We use the IP address, browser details, time zone, operating system and other visitor details collected in our log files to analyse the usage of the website. We do not personally identify you using this information, the analysis is purely of a generic nature to enable us to understand the usage patterns of our users as a whole.

Cookies

We store cookies on your computer to enable us to enhance your experience of the system. An example of this usage is recording the last selection in each ‘dropdown menu’, enabling us to offer you the possibility of using the ‘back button’ and seeing your original selection pre-selected. Without cookies we would not be able to offer this useful feature. We also use cookies to anonymously track usage of the website through Google Analytics, no personally identifiable information is shared with Google Analytics. We monitor usage to ensure that we can understand usage patterns throughout the day and ensure the service is configured optimally to provide a fast service 24 hours a day.

How secure is your information

We use industry appropriate data storage and protection measures. Your data is stored on servers hosted by www.Memset.com, who are based in the south of England. For more information please consult the following page on the Memtset website, which discusses their data centre.

http://www.memset.com/about-us/datacentre.php

Access To Data

You can access your system 24 hours a day, 365 days a year. Except for brief periods when we are performing system upgrades. You will be notified at least 3 days before any system upgrade is scheduled. Unless an emergency upgrade is required, we will perform all upgrades at weekends. Typically upgrades are performed in the early hours of Sunday morning. We reserve the right to enter into system upgrade mode at any point. During the system upgrade period of time you will not have access to your data.

With whom we share information

We are committed to not sharing your information with any other organisation. The only situation in which we would share your information is if a law enforcement agency demanded the disclosure of data under a legal process or an enforceable governmental request. Unless legally bound not to, we would advise you of any request.

Deletion of Personal Information

At any point you may write to us and request that your account and any related Personal Information be destroyed. On receiving such a request we promise to delete all data relating to your account within 30 days. This data will not be retrievable after this period.

If you have any questions regarding this Privacy Policy statement please contact us privacy@whatsglide.com. We will respond within 30 days after first confirming your identity.